Admission Ticket and Special Events Refund Policy:
All admission tickets are good until the end of the season. Unused tickets cannot be refunded unless covered by Purchase Protection for a qualifying event and purchase protection was purchased. Purchase Protection does not cover the farm being closed due to inclement weather or otherwise. It only covers unforeseen events in the life of the customer. If you are concerned you may not make it, please wait to purchase your tickets until the day of your visit. TicketSpice will handle any claims made through Purchase Protection. Refunds on admission and special event tickets will not be made by Jackson Farm.

Fire pit and Birthday Party Cancelation Policy:
In order to receive a refund for an emergency situation on a fire pit or birthday party package cancellation, Purchase Protection must be purchased and covered by a qualifying event. Purchase Protection does not cover the farm being closed due to inclement weather. It only covers unforeseen events in the life of the customer. TicketSpice will handle any claims made through Purchase Protection. Fire Pit and Birthday Party Packages may be rescheduled to another time or day in the season without initiating a claim. Fire Pit and Birthday Party Package refunds will only be made by Jackson Farm if the farm closes due to weather and the event cannot be rescheduled.

Pet Policy:
No pets except on “Bring Your Pet Days”.

Weather Policy:
We will remain open if at all possible. Many of our activities are covered and the farm is elevated and water runs off quickly. However, there may be times we have to close on short notice. Admission tickets cannot be refunded due to inclement weather. But you can use them any other day we are open this season. Consider not purchasing your tickets until the day of your visit if you are concerned the weather may prohibit your attendance. If there is rain in the forecast, please check our socials or call ahead to make sure we will be open before making the trip.